Eclipse.Studios

You have the right to return your order or request a refund within 14 days. At the top of the page you can email us at

return@ecipse-studios.de

Important: The buyer must bear the costs for return shipping. To receive a full refund, the order must be returned in its original condition and free of defects unless a product defect is involved (you can keep the stickers).

To make processing easier, it would be helpful if you enclose a small piece of paper with your order number, order-name, products.

Your package will usually be shipped within 1-3 working days. To make sure, please take a look at the description of the respective product, as shipping times may vary. Of course, other complications may cause it to take a little longer

If your order has still not been shipped after 7 business days (check the emails or ask our Ki-Chat at the bottom right), please contact our Support-Team: support@eclipse-studios.de

Once you have requested a refund via our returns/exchanges portal and completed all necessary steps and your order has arrived at our warehouse, we will inspect the goods within 14 working days and refund the amount, including the original outbound shipping costs original payment method or via PayPal, bank transfer, etc

If you still haven't received a refund within this time, it could be because our team is very busy. We would like to apologize for this. Please contact: support@eclipse-studios.de

There are several reasons why your refund may be delayed:

High number of orders: Our team may be overwhelmed by a high number of orders, which may result in delays in processing.

Pre-Order Items: You may have ordered a product that was sold as a "Pre-Order". This is stated in the description of the respective product.

System error: In rare cases it may happen that your order was overlooked in our system and we do not know that you ordered from us.

In all cases we are very sorry. Please contact: support@eclipse-studios.de

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

• Search for the problem on this FAQ page
  
• write us a email: support@eclipse-studios.de

• write us a Instagram-DM @eclipse.studiios

• Every product you buy from us will be donated €1 to a help organization selected by the community
  
• You are investing in a young brand that is trying to largely change the fashion scene in Germany/Europe.